Privacy Policy

TERMS OF USE

The SiteWyze website and the information or materials herein are provided on an “as is” and “as available” basis. SiteWyze makes no representations or warranties, either express or implied, of any kind with regard to the website and its content.

SiteWyze assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on this website or any external linked sites or your downloading of any materials, data, text, images, video or audio from this website or any linked sites. In no event shall SiteWyze be liable for any injury, loss, claim, damage of any kind including, any special, punitive, direct, indirect, damages which arises out of or is in any way connected with any use of this website or any linked site or content found therein.

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As a service to the users of our website, SiteWyze includes links to websites outside of our control. These links are provided solely as a convenience to the users of our website. SiteWyze provides no endorsement or representation of any kind regarding the products, services, information, content, or appropriateness of these websites, and the users hereby irrevocably waive all claims against SiteWyze with respect to such websites. If you decide to access such websites, you do so at your own risk.

The individuals and organizations are responsible for the information contained within their respective sites. Any specific comment or inquiries regarding these websites should be directed to the individual or organization owning or operating them.

We occasionally get suggestions for resources and links for inclusion on our website. We do not add all submitted URLs and resources to our resources pages and reserve the right to not include URLs and other resources suggested.

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When you access our website, you agree to the following terms of use:

You may retrieve the contents of https://sitewyze.com for informational purposes only.
You may not send unauthorized copies of material via email or any other medium for any purposes including personal or business use. You may not charge for any images / ideas found on the website (https://sitewyze.com). When referencing the SiteWyze website, you must include the copyright information to SiteWyze You may not modify or copy the information found in sitewyze.com without the express permission of SiteWyze
Nothing contained on this website should be construed as granting by implication or otherwise any license or right to use such materials.

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SiteWyze occasionally allows links to our website from our clients, business partners, only under express written permission from an authorized SiteWyze senior staff member. If you would like to use an SiteWyze logo to link to us, send us a message to request permission. As a courtesy, please let us know when you link to our website.

As we frequently update the information and content of our website, we ask that you occasionally confirm that the link remains accurate and active. You will be responsible for monitoring your link and modifying it if the link breaks or the content is removed or changed.

You may not “frame” our content or employ any other technique that causes the content to appear to be a part of your website or any site or service other than SiteWyze without our permission.

You may create your own text links, provided such links are accurate and are not defamatory, obscene, indecent, libellous, harassing, or otherwise objectionable in the sole discretion of SiteWyze of any right of privacy, or other personal right. SiteWyze reserves the right to require you to discontinue all or any links maintained by you at any time. In such an event, you must immediately remove the link(s) from your website.

Why do we have a privacy policy?

At SiteWyze, we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. Part of establishing trust and respect is done by telling you what information we will require from you, how this information will be handled, and how this information will be kept safe. We know that your personal information is a valued asset and we want you to know that we will treat it that way.

The purpose of the following document is to inform you of:

our information handling practices;
the reasons for these practices;
security steps in place to protect your information; and
your role in controlling your own personal information.

Collecting Personal Information

At SiteWyze, we collect personal information to better serve your needs. Whether it be purchasing products and services from us or obtaining referrals and distribution requests, we are here to make sure that you get everything you need. In order to provide you with our wide variety of services, products, and promotions, we may collect the following information when necessary:

contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses
credit information, and personal information
any other relevant information which is necessary to provide you with our products and services.

We may need to collect other personal information depending on the circumstances, but we will ask you directly and ensure that you agree.

Safeguarding Your Personal Information

Like you, we at SiteWyze value your personal information. Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by:

keeping our records secure;
having up to date computer security such as passwords, encryption and firewalls;

Controlling Your Personal Information

We believe that part of establishing trust and integrity comes from allowing you to control your own personal information. As such, we will collect information about you on a voluntary basis. If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact SiteWyze Our representatives would be happy to assist you.

Accessing Your Personal Information

SiteWyze provides you with the opportunity to access your personal information that is held by us. If you require another copy of such information or further information, please contact SiteWyze Please note that a nominal fee may be charged based on the volume of information requested. If you have more questions about your privacy rights in Alberta please visit the website of the Office of the Information and Privacy Commissioner at www.oipc.ab.ca.

Updating Your Personal Information

SiteWyze will do its best to ensure that your personal information is correct and kept current. A customer service representative would contact you to verify your personal information before any decisions are made or action is taken based on that information. We will keep your information as long as is necessary to continue to meet your customer needs and any legal requirements we may have. However, once your personal information is no longer needed, we will destroy it. If your personal information changes, please inform us of the change and any other information you feel is necessary. Also, if your personal information is incorrect, then please notify us of the correct information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

REFUND POLICY:

SiteWyze does not provide any refunds on website development, video production, online marketing, or trade show display orders. However, customer satisfaction is our top priority and we always work with you to make sure you are both satisfied with your project and that your project is completed accurately and according to your project outline/estimate. Please review your project estimate to make sure all functionality/products you require has been included and is accurate before proceeding with your order.

HOSTING FEES

Basic WordPress Templates
Basic template hosting starts at $34.95/mo with additional add-on options outlined in this confirmation. Annual WordPress maintenance for basic websites is also required at a cost of $295/yr for core updates. Any misc updates required throughout the year for technical reasons are rare, but are quoted at $125/hr.

Email hosting includes up to 10 email accounts for $15/mo. Includes Webmail, POP3 and IMAP accessibility. Up to 2gb overall storage. On-going email support. Additional emails available for $1/email/month. Additional disc space available for additional fees (pricing may vary depending on how much additional you require).

Elite & Custom Site Development
Elite and Custom website hosting starts at $119/mo with additional fees for email hosting, database and e-commerce solutions as quoted in your project quote. Our Elite Package hosting includes everything you need to keep your website running smoothly, without any worries of add-ons for features like secure certificates, your own blog posts, e-newsletters, product stores, etc. All the power – none of the hassle!

INCLUDES:
SSL Certificates & Dedicated IP Addresses
Weekly core system updates
Up to 10GB discspace & bandwidth per month
(Overages billed at $1/GB per month)

Email hosting includes up to 100 email accounts for $29/mo. Includes Webmail, POP3 and IMAP accessibility. Up to 100 email accounts | Webmail, POP3 and IMAP accessibility. Up to 10gb overall storage. On-going email support Additional disc space available for additional fees (pricing may vary depending on how much additional you require).

CANCELLATION POLICY:

You can cancel services at any time however, if you cancel within the first 6 months after your website was completed, a one-time cancellation fee equal to 6 months of your hosting rate will be due.

Template/Starter Sites remain the sole property of SiteWyze. Should you cancel your template site hosting services with us, you are free to take any content (text and images) that you provided to us for use on your next website, however, all other site files remain the sole property of SiteWyze.

Custom Designed/Developed Sites remain the property of you, the client. Should you cancel your custom site hosting services with us, you are free to take any content (text and images) that you provided to us for use on your next website. If you would like a complete backup of all site files (excluding any SiteWyze-owned or other proprietary code), please indicate during your cancellation process (https://sitewyze.com/hosting-cancellation). There will be a one-time fee payable in advance of the backup being completed.

Stored Email Accounts & Data remain the property of you, the client. Should you cancel your email hosting services with us, you are responsible to ensure that your emails have been successfully downloaded from our server so that you do not lose any old, stored email data. If you would like a complete backup of all email files, please indicate below. There will be a one-time fee payable in advance of the backup being completed.

Cancellation must be confirmed using this form prior to the next billing cycle (30 days notice is required).

There are no refunds if you cancel your hosting in the middle of a paid hosting period.

DATA PROTECTION & STORAGE

Customer Data. You, the Customer, are ultimately responsible for the security and content of all of your data stored in SiteWyze’s hosted environment and any data, applications or third-party services run in or through the SiteWyze provided environment (”Customer Data”), and your Customer Data is, and at all times, shall remain your exclusive property.

Backups. SiteWyze provides a series of regularly scheduled backups of your website and data on a daily, weekly and monthly basis, one overwriting the next in succession. You, the client, also have the ability to request periodic backups and copies of your files at our current hourly rate, with a minimum of 2 hours allotted to each requested backup. SiteWyze has no liability for any lost or corrupted Customer Data resulting from the provision of Courtesy Support.

Customer’s data stored at SiteWyze’s data center(s) or stored on or processed on SiteWyze’s systems is considered to be Confidential Information.

This Privacy Policy does not apply to your website hosted by SiteWyze. You, the Customer, are solely responsible for the information you store in our hosting environment. You, the Customer, are also responsible for all compliance with applicable laws, regulations, and SiteWyze’s terms related to the collection and storage of personal information.

INTERNATIONAL TRANSFERS

SiteWyze is a Canadian company and stores your information in its data centers in the United States or, in limited cases, in the Netherlands. SiteWyze may transfer your personal information to countries other than the country in which you live. Please note that privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.

NOTIFICATION OF DATA BREACHES

Security. Customer shall request encryption at the application level all Sensitive Customer Data. “Sensitive Customer Data” means Customer Data that is required to be treated as confidential under provincial or federal law or under Customer’s contractual obligations to others Information. You, the Customer, shall promptly notify SiteWyze as soon as you become aware of any data breach or unauthorized access to SiteWyze’s network, servers, or accounts. You, the Customer, will take all commercially reasonable steps to cooperate with SiteWyze’s investigation and resolution of a reported breach or unauthorized access. Notwithstanding the preceding, you, the Customer, acknowledge and agree that SiteWyze makes no representation or warranty regarding the security of its services.

Access and Use. SiteWyze is not responsible to Customers for unauthorized access to Customer Data or unauthorized use of the Services through authorized or unauthorized access provided by you, the Customer, to third parties. You, the Customer, are responsible for the use of the Services by any of your employees, affiliates, officers, directors, shareholders, agents or representatives, or any other third party whom you give access to the Service, and any third party who gains access to Customer Data or Services as a result of your failure to use reasonable security precautions, even if such access was not authorized by you.

No Liability for Certain Actions. SiteWyze shall not be liable to you, the Customer, for any claims or damages resulting from or caused by:

(a) Unauthorized access to transmission facilities or premises equipment, or for unauthorized access to or alteration, theft, or destruction of data files, programs, procedure, or information through accident, wrongful means or devices, or any other method where such unauthorized access is due to a Customer’s fault, negligence or failure to perform your responsibilities as a Customer.

(b) Your fault, negligence or failure to perform your responsibilities as a Customer.

(c) Claims against you by any other party.

(d) Any act or omission of any other party.

(e) Equipment or services furnished by a third party.

SiteWyze is not responsible for your Customer Data or the content of any other information transmitted or received through the Services.

DATA RETENTION & SECURITY

When SiteWyze no longer has a legitimate business need (e.g. termination of a Customer agreement) to process your personal information, we will either delete or anonymize it. If in the case of a termination of the Customer Agreement, you will be provided with the opportunity to request a final backup copy of your website data at a cost per hour, and all information will be deleted from our servers once the account termination date has passed.

SiteWyze takes all reasonable steps to protect information received from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry-standard encryption for your data that is transferred over the internet. Despite its use of encryption, SiteWyze cannot guarantee any method of transmission of information over the internet is 100% secure.

If you have any questions about the security of your personal information, please contact us at support@sitewyze.com.