The BlackBerry setup steps vary depending on your wireless provider. You may need to consult the help documentation provided by your provider. To set up BlackBerry for POP, do the following:

  1. On the BlackBerry, select the Email Settings icon, or on your PC, log into your account at your wireless service provider’s BlackBerry Internet Service website. See below for major carriers:

    AT&T / Cingular
    Nextel / Sprint
    T-Mobile (U.K)
    T-Mobile (U.S)

  2. Click the Set Up Account button.
  3. Enter your email address, password, and confirm password. The validation will fail since it is not a partner account.
  4. Click the I will provide the settings to add this email account option button.
  5. Click the Next button.
  6. Select This is my work email account.
  7. Click the Next button.
  8. Click the I will provide the settings to add this email account option button.
  9. Click the Next button.
  10. Enter the following information in the fields provided:
    1. User Name—Enter your entire email address, using all lowercase letters (e.g.,
    2. Password—Enter the password associated with your email account. For information on changing your password, click here.
    3. Email server—Enter the secure server name:
    4. Email Address—Enter your entire email address, using all lowercase letters (e.g.,
  11. Click the Next button.

You should begin receiving new messages in approximately 20 minutes.

(Adapted from

The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account ( When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.

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