You will need to know the following basic information provided to you about your email account.
- Your email address
- Your complex password
- Your incoming & outgoing mail server: mail.yourdomain.com
BEGINNING THE ACCOUNT SETUP.
Open Mail (If it’s not on your Dock, you’ll find it in the Applications folder).
If this is the first time you’ve opened Mail, the Welcome to Mail window will appear automatically (continue to step 2). Otherwise, go to the File menu at the top left side of your screen and select Add Account…
COMPLETE YOUR INFORMATION.
Fill in your Full Name, Email Address and Password. If you need help with these, there’s more detail underneath the screenshot. Press Continue after you finish.
Full Name: your name as you wish it to appear on your outgoing email messages
Address: your email address
Password: your email password. For information on changing your password, click here.
INCOMING SERVER INFORMATION.
Now fill in the Incoming Mail Server details. If you need help with these, there’s more detail underneath the screenshot.
Account Type: select POP (Click for more information about IMAP & POP3)
Description: enter a useful description of the email address you’re setting up (e.g. work email).
Incoming mail server: mail.yourdomain.com
User Name: your email account
Password: your email account password For information on changing your password, click here.
You may see a warning screen like the one below, click Continue.
Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to Password and click Continue.
OUTGOING SERVER INFORMATION.
The outgoing mail server settings will be almost identical to the incoming settings. Enter the settings shown below:
Description: Your email address
Incoming Mail Server: mail.yourdomain.com
Check ON ‘use only this server’
OPTIONAL: some systems will require you to “use authentication” with the email and password. We recommend leaving this checked OFF to start and try to set up the account without. ONLY if it will not set up properly, try adding the authentication information as shown below:
User Name: your e-mail address (all lowercase)
Password: your e-mail password (this should be filled in from the previous screen)
After you finish click Continue.
Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to None and click Continue.
REVIEW AND FINISH.
You’ll see a summary of the details you’ve just entered.
Click Create.
SET UP IS COMPLETE.
Your Mac Mail version 4.4 loads your incoming messages. You can now send and receive your email on your email client.
(Adapted from http://kb.worldsecuresystems.com/)
The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account (www.yourdomain.com/webmail). When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.