Base de connaissances

You will need to know the following basic information provided to you about your email account.

• Your email address
• Your complex password
• Your incoming & outgoing mail server: mail.yourdomain.com

START OUTLOOK. CLICK THE FILE TAB.

1. In the Info category, click Account Settings, and then click Account Settings in the dropdown.
2. Follow these steps in the Add New Account dialog box:
   1. Click the Manual setup or additional server types check box, and then click Next.
   2. Click POP or IMAP, and then click Next.
   3. Under User Information , configure the following settings:
      1. In the Your Name box, type your full name.
      2. In the Email Address box, type your full email address.
   4. Under Server Information, click the kind of email account that you have in the Account Type box. If you select POP3 or IMAP in the Account Type box, configure the following settings:
      1. Incoming mail server (POP3): mail.yourdomain.com
      2. Outgoing mail server (SMTP): mail.yourdomain.com
   5. Under Logon Information, configure the following settings:
      1. User Name: your FULL email address
      2. Password: this is a complex password that has been provided to you.
3. Click ‘Next’ and then ‘Finish’ buttons and now you should be able to send and receive email.

CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 26. To do this:

• Click on the ‘Edit’ menu > ‘Preferences…’ > ‘Mail Servers’ sub-category on the left.
• Change the ‘Outgoing mail (SMTP) server’ from 25 to 26

Background Reasoning:
In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP’s mail server. If that customer is going to spam, the idea is that they must use the ISP’s mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP’s mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 26.

If you still cannot send email:
If you have tried the above option, and you still cannot send out, it is possible that your intern et service provider will not allow you to use your own domain as the outgoing mail server. In this case, you will need to change your outgoing mail server to match the settings required by your provider; for example smtp.telus.net or mail.shaw.ca

(Adapted from Telus http://telus.com/)

The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account (www.yourdomain.com/webmail). When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.