You will need to know the following basic information provided to you about your email account.
- Your email address
- Your complex password
- Your incoming & outgoing mail server: mail.yourdomain.com
At the top of the page click on the ‘Tools’ menu and then select ‘Account Settings…’.
Tools > Account Settings…
E-mail Accounts
Click the ‘New’ button under the ‘Email’ tab.
Auto Account Setup
Check the box at the bottom for ‘Manually configure server settings or additional server types’. Note: at this point, depending on whether you have setup a previous account in Outlook, the next couple screens may vary in order but they are nearly identical, just confirm with the user which menu they are viewing.
i. You will see either the ‘Choose Email Service’ (POP, IMAP, HTTP) or the user’s settings window with ‘Manually configure server settings or additional server types’.
The key point is that they check the box to ‘Manually configure server settings or additional server types’ and select the type of email service for the account (POP/IMAP).
Choose E-mail Service
Choose the E-mail Service: Put a dot in ‘Internet Email’ (or in ‘Microsoft Exchange, POP3, IMAP, or HTTP’ depending on the screen user is viewing).
Click ‘next’
Internet Email Settings. The following are the most important:
Your Name: Your Name
E-mail Address: your FULL email address
Incoming mail server (POP3): mail.yourdomain.com
Outgoing mail server (SMTP): mail.yourdomain.com
User Name: your FULL email address
Password: this is a complex password that has been provided to you.
Click on the ‘More Settings…’ button in the bottom right hand corner.
Click the ‘Outgoing Server’ tab at the top of the screen.
Outgoing Server
Put a checkmark in ‘My outgoing server (SMTP) requires authentication’ and make sure that the dot is in ‘Use same settings as my incoming mail server’.
Click on the ‘Advanced’ tab at the top.
Check On to ‘leave a copy of messages on the server’. You can opt to remove them after so many days if you like.
Click the ‘OK’, ‘Next’ and then ‘Finish’ buttons and now you should be able to send and receive email.
CANNOT SEND EMAIL?
If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 26. To do this:
Click on the ‘Edit’ menu > ‘Preferences…’ > ‘Mail Servers’ sub-category on the left.
Change the ‘Outgoing mail (SMTP) server’ from 25 to 26
Background Reasoning:
In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP’s mail server. If that customer is going to spam, the idea is that they must use the ISP’s mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP’s mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 26.
If you still cannot send email:
If you have tried the above option, and you still cannot send out, it is possible that your intern et service provider will not allow you to use your own domain as the outgoing mail server. In this case, you will need to change your outgoing mail server to match the settings required by your provider; for example smtp.telus.net or mail.shaw.ca
(Adapted from Telus http://telus.com/)
The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account (www.yourdomain.com/webmail). When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.