You will need to know the following basic information provided to you about your email account.
- Your email address
- Your complex password
- Your incoming & outgoing mail server: mail.yourdomain.com
START THE “MAIL” PROGRAM.
If you haven’t previously added an account to Mail, the window below may automatically appear:
If you don’t see this window, click File, then Add Account:
ENTER YOUR NAME, ADDRESS AND PASSWORD.
Enter the settings shown below:
Full Name: The name that other people will see when you send them mail.
Email Address: Enter your e-mail address.
Password: The e-mail password you chose when you created this e-mail address. Remember that your e-mail password is not necessarily the same as your master account password.
Click Continue when finished.
You might see a window that says “The identity of ‘example.com’ cannot be verified” with options of “Show Certificate”, “Cancel”, and “Connect”. If Mail displays this window, simply choose Connect.
ENTER THE “INCOMING MAIL SERVER” SETTINGS.
Enter the settings shown below on the “Incoming Mail Server” screen:
Account Type: Select POP
Description: Your email address
Incoming Mail Server: mail.yourdomain.com
User Name: your e-mail address (all lowercase)
Password: your e-mail password (this should be filled in from the previous screen)
Click Continue when finished.
ENTER THE “OUTGOING MAIL SERVER” SETTINGS.
The outgoing mail server settings will be almost identical to the incoming settings. Enter the settings shown below:
Description: Your email address
Incoming Mail Server: mail.yourdomain.com
Check ON ‘use only this server’
OPTIONAL: some systems will require you to “use authentication” with the email and password. We recommend leaving this checked OFF to start and try to set up the account without. ONLY if it will not set up properly, try adding the authentication information as shown below:
User Name: your e-mail address (all lowercase)
Password: your e-mail password (this should be filled in from the previous screen)
Click Continue when finished.
REVIEW THE “ACCOUNT SUMMARY”.
The account summary screen should look like this (except with your name, of course!):
Verify that everything is correct, then press Create.
NOTE: if the connection is not working, try turning OFF the SSL connection.
SETUP IS COMPLETE.
You’re finished with the Apple Mail setup. It should now work for sending and receiving mail.
(Adapted from https://support.tigertech.net/)
The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account (www.yourdomain.com/webmail). When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.