Knowledgebase

SET UP POP OR IMAP – THUNDERBIRD

1. Download the latest version of Thunderbird
2. Select Email from the main screen
3. You will see a ‘would you like a new email’ pop up; click Skip and use my existing email at the bottom
4. Fill in your name, email address and password
5. Click the Continue button.
6. Thunderbird will attempt to automatically detect account settings, click the Stop button.
7. Click on Manual Config, enter the following information:
   1. Incoming: IMAP or POP3
      1. Mail.yourdomain.com
      2. Port: auto
      3. SSL: auto detect
      4. Authentication: auto detect
   2. Outgoing: SMTP
      1. Mail.yourdomain.com
      2. Port: auto
      3. SSL: auto detect
      4. Authentication: auto detect
8. Click the Re-test button.
9. You may get a warning pop up message; click Confirm Security Exception

And you’re done!

LEAVING A COPY OF MESSAGES ON THE SERVER

A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, do the following:

1. Select Tools / Account Settings.
2. Under your email account, click the Server Settings link.
3. In the Server Settings section, check the Leave messages on server box.
4. To avoid exceeding your account’s storage limits, indicate whether the server should delete messages after a certain number of days, or if the server should delete messages when you manually delete or move them from the Inbox.
5. Click the OK button.

(Adapted from http://www.rackspace.com/)

The goal of SiteWyze technicians is to ensure that your email account is running properly on our server. This is generally confirmed by logging into your webmail account (www.yourdomain.com/webmail). When using email software provided by another developer, we can assist with general account information only. Additional support would require accessing the software provider’s technical team.